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CCTV Limited Warranty


Warranty Coverage

Longtech Computer Distribution Inc. warranty obligations are limited to the terms set forth below: Longtech Computer Distribution Inc. (“Longtech”) warrants its product against defects in materials and workmanship for the period(s) and product(s) specified herein. If a defect exists, at its discretion Longtech will

(1) Repair the product at no charge, using new or refurbished replacement parts, OR

(2) Replace the product with a product that is new or which is manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, OR

(3) Issue a store credit, at the defective product’s original purchase price or current market value whichever is lower, if the model or any suitable substitution is unavailable or discontinued. A replacement product/part assumes the remaining warranty of the original product. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Longtech’s property. When a refund is given, your product becomes Longtech’s property.

NVRs/DVRs: For a period of two (2) years on Specified DVR / NVR model, one (1) year on standard Products, including the hard drives installed by LONGTECH at system configuration, from the date of original purchase.

CAMERAS: For a period of two (2) years on Specified camera model; one (1) year for standard cameras from the date of original purchase.

ACCESSORIES: For a period of one (1) year from the date of original purchase, unless otherwise specified in LONGTECH website or product catalogue.

Return Merchandise Authorization (RMA) Policy

When you contact LONGTECH for warranty service, you will be asked to obtain a Return Merchandise Authorization (RMA) number before you can send the product back to LONGTECH. Please prepare to furnish your name, company name, address, telephone number, invoice number (proof of purchase and date), item code, serial number and a detailed description of the apparent or alleged defect. Please download the RMA Form to assist with your warranty service request.

The purchaser is responsible for, at their own expense, delivering the product(s) to the LONGTECH sales office from which they made the purchase.


DOA policy - Free Ground shipping will be arranged at LONGTECH’ expense for all products determined by LONGTECH Technical Support to be DOA within 10 business days after delivery by LONGTECH. If a product is deemed defective more than 10 business days after LONGTECH delivery, or deemed NOT to be DOA, LONGTECH’ standard product warranty will apply. DOA return label covers only DOA items. No other item may be shipped back with the DOA label or the excess shipping charge plus a $25 handling fee will be posted to the customer’s account. LONGTECH reserves the right to test returned DOA product. If the condition of the product is misrepresented by the customer, LONGTECH may impose a $50 handling fee.


All replacement or repaired products for defective RMA items will be shipped to customer by ground service only. The cost of any expedited shipping option will be the customer’s responsibility. Advanced replacement or cross-shipping service can only be processed with a replacement order on payment term, at the original sale price, by ground shipping. Refund, including replacement ground shipping cost from LONGTECH, will be issued upon receipt of the defective product within 15 calendar days after the issuance of an RMA number. If the defective product is not returned in time, the replacement order will be final as regular purchase and the defective product will, once again, be subjected to standard warranty procedure.


Note: Before you deliver your product for warranty service it is your responsibility to keep a separate backup copy of the system software, application software and data. Data recovery is not included in the warranty service and LONGTECH is not responsible for data that may be lost or damaged during transit, repair or replacement. LONGTECH will not install or reinstall any software that is not of the original system configuration.


Exclusions and Limitations

LONGTECH is not liable for any damage to or loss of any programs, data, or other information stored later by the user on the DVR, NVR, CAMERA, or ACCESSORIES. Recovery and reinstallation such programs and user data are not covered under this Limited Warranty.

This Limited Warranty does not apply:

(a) To damage caused by accident, negligence, mishandling, misuse, abuse, or products not supplied by LONGTECH;

(b) To damage caused by faulty installation, misconfiguration, misapplication, improper operation, alteration or modification without written permission of LONGTECH, or service performed by anyone other than an LONGTECH authorized personnel;

(c) To damage caused by power surge, improper voltage supply, lightning strike, flood, earthquake, or damage that is attributable to nature disasters;

(d) If the LONGTECH serial number has been removed or defaced;

(e) To misapplications in other environment and/or used with non LONGTECH products.